Refund policy

At Metallicluxe, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully.

Returns

• We accept returns within 7 days of receiving your order.

• To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received.

  • The item must be in its original packaging.

• Items damaged due to misuse, wear, or alteration are not eligible for return.

Non-Returnable Items

• Sale or discounted items

• Gift cards

• Clearance or promotional items

• Customized or personalized products (if applicable)

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds are processed within 5–7 business days.

• Refunds are issued via the original payment method.

• Shipping charges are non-refundable.

Exchange Policy

• Exchanges are only available for items that arrive damaged or defective.

• You must contact us within 48 hours of delivery with clear photos/videos as proof.

Return Shipping

• Customers are responsible for return shipping costs, except in cases of wrong or defective items.

• We recommend using a trackable courier service.

Order Cancellation

• Orders can be canceled within 12 hours of placement.

• Once shipped or processed, orders cannot be canceled.

Contact Us

For return, refund, or exchange inquiries:
🌐 www.metallicluxe.online